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Contact
If you have any questions about our products or need assistance, please feel free to reach out using the contact form on this page. Our support team is ready to provide the information you need to ensure you have a smooth experience. Whether you need more details about specific features or have general inquiries, we are here to help.
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For those interested in exploring the CarrierOK Platform, we offer a free trial that allows you to experience its capabilities firsthand. Signing up is straightforward, and you will receive a series of educational emails throughout your trial period designed to help you understand and use key features. You can see exactly how our solutions can fit into and enhance your operational workflow.
We encourage you to take advantage of this opportunity to discover the full potential of our products at your own pace.
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How do you obtain data on freight businesses?We source the majority of our data directly from two organizations within the U.S. Department of Transportation (DOT): the Federal Motor Carrier Safety Administration (FMCSA) and the National Highway Traffic Safety Administration (NHTSA).
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How many company profiles does CarrierOK have?CarrierOK maintains profiles on approximately 4 million freight businesses registered with the FMCSA. While the majority of these profiles are for carriers, we also regularly update profiles for freight forwarding and freight brokerage companies.
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How often are company profiles updated?We update our database with new information from the FMCSA through an automated process. To provide our members with the freshest data in the industry, we run this process multiple times a day. Please note that the FMCSA may not provide daily updates for all data, which means some information may only be available on a weekly or monthly basis.
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How is the Safety Score determined?The Safety Score is a comprehensive measure of a carrier's overall safety performance. It considers SMS BASIC measures and safety ratings to quickly communicate a carrier's safe operating performance relative to their peer group. Please note that we cannot guarantee its accuracy or completeness and provide no indemnification. For more detail, please read our Acceptable Use Policy and Terms & Conditions.
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How is the Risk Score determined?The Risk Score is determined by analyzing key aspects of a company's operating history and compares them against their peer group in the entire FMCSA database, using leading data science principles. The Risk Score provides a quick assessment and prediction of the risk associated with working with a particular company. However, please note that we cannot guarantee its accuracy or completeness and provide no indemnification. For more detail, please read our Acceptable Use Policy and Terms & Conditions.
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Do you have an API integration?Yes, we support API integrations for companies of all sizes. To obtain your API key, please review our available plans and select the one that best fits your company's needs. In most cases, you'll get your API key same day.
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How do I cancel my membership?To cancel your membership, please follow these steps: Log in to your account. Click on your account name or avatar in the upper right-hand corner of the screen to access the account menu. Select "My Subscriptions" from the dropdown menu. On the My Subscriptions page, you will see a list of your active subscriptions. Find the subscription you wish to cancel and click on the arrow. Follow the prompts to cancel your subscription. If you have any issues or need further assistance, please contact our support team.
Have an unanswered question? Send us a note at info@parley.tech